Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you encounter any issues, we’re here to help!
Eligibility for Returns & Refunds:
• If you receive a damaged, defective, or incorrect product, you are eligible for a refund or a replacement.
• Please contact us within 7 days of receiving your order and provide clear photos or videos of the issue.
Non-Returnable Items:
• Items returned due to a change of mind, incorrect orders, or buyer’s remorse are not eligible for a refund.
Process:
- Contact our support team at support@angelopetstore.com with your order number and details of the issue.
- Once your return or refund is approved, we will process it promptly.
How to Request Help
• Email us at support@angelopetstore.com with your order number and a description of the issue.
• Once approved, we’ll issue your refund or send a replacement promptly.
• Or, feel free to reach out through our Contact page.
EU Right of Withdrawal
EU customers may request a withdrawal, cancellation, or return within 14 days of receiving their order.
Please submit your request through your customer account:
https://account.angelopetstore.com
Include your name and order reference. Confirmation will be sent by email after submission.
We aim to make your experience smooth and fair. Thank you for choosing Angelo Pet Store.